Service Desk Analyst - Motherwell

£19000 + On Call Allowance - IT
Ref: 513 Date Posted: Tuesday 21 May 2019
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An exciting position has arisen for a talented Service Desk Analyst to join a leading Data organisation, based in Lanarkshire.

 

The overall remit of the role will be to provide technical troubleshooting to colleagues both onsite and offsite.

 

To take, log, troubleshoot and progress IT support calls to either satisfactory conclusion or escalate to the relevant level of support. Provide the first point of contact for IT related queries and support issues. Provide logical and timely troubleshooting, escalating problems when the need arises. 

 

Requirement for the role:

  • A background in a first line IT support role is essential.
  • Good telephone manner and excellent communication skills
  • Sound understanding of ITIL and service management methodologies, in particular Incident Management & Problem Management
  • Co-ordination and Ownership of incidents through to progression
  • Diagnose/triage of incidents
  • A good working knowledge of Microsoft products
  • Some understanding of PC hardware set-up and configuration
  • Provide timely call resolution, technical support expertise for standard desktop systems
  • Ability to learn fast and take ownership of issues to completion

 

 

 

 

This position comes with a salary of £19,000 & on-call allowance and includes great career progression. This role is shift-based (please enquire for more details).

 

If this Lanarkshire-based Service Desk Analyst role is relevant to you, please send your details today- RECRUITING NOW.